.terms and conditions and safety information

.In order to shop at ORIMONO.eu you must be at least 18 years. Are you under 18, a written approval from your parent or guardian is required by mail. Customer service is a key part of ORIMONO.eu, but should any dispute arise over a binding contract, we refer to the Board for Consumer Complaints (ARN) recommendations. all items are covered by one year warranty in accordance with ARNS recommendations.

.25% vat is included in all prices. For customers outside the eu, the vat is automatically deducted from the order total and the buyer is responsible for any VAT and import duties in his or her country.

. No costs are additional to those contained in the shopping cart. You have yourself the opportunity to choose payment method by which one suits you the best. at the moment we offer direct payment by credit card, invoice via Klarna or payment on delivery. For residents outside of Sweden, the only valid payment method is by credit card. We accept credit card payment with VISA, MASTERCARD, DINERS and AMERICAN EXPRESS. When you pay by card, payment is handled by our payment partner Certitrade to ensure a fast and secure payment, free of charge. if you wish to pay via bank transfer, please contact us on e-mail.

. ORIMONO.eu attaches great importance to the customer and for her to feel total confidence in every step of the trade through our online store. we use one of the most secure payment systems today, using 128-bit encryption. We will not disclose any credict card - or address information to any third party. All payments are administered by Certitrade which is one of the most respected and reliable providers of internet-based payment solutions. To protect customers against potential fraud, ORIMONO.eu has procedures for reasonableness of purchases and at any suspicion of fraud, ORIMONO.eu owns the right to cancel any order. Security procedures are there to protect our customers, and sometimes this means a canceled delivery despite the fraud actually undetectable. We apologize for this and our customers have the right to rescind their purchase at set delivery and ORIMONO.eu account for any costs. All suspicions of fraud are reported to the police.

.About us

.orimono.eu is owned and run by madeleine and robin. the company established in 2010 and is based on goteborg, sweden but is today operated from berlin, germany. the legal name of the company is orimono hb, org.nr; 969715-1443. the company's business is oriented at men and women clothing, shoes and accesories. orimono.eu aim to offer an exiting blend of brands, with both established designers aswell as unestablished, up and coming designers within the avant garde nich, WHERE THE CURRENT TRENDs are SECONDed TO THE CREATION AND THE ARTISTIC authenticity and integrity of the designers and brands we represent. we stock and number of carefully selcted brands like obscur, aleksandr manamis, kester black, barbara i gongini, nakkna, gestuz, chronicles of never, rad bu rad hourani, zam barrett, v ave shoe repair, bellaobastian and DSTM.

.ORIMONO.EU STAND FOR QUALITY IN EVERY DETAIL, KEY WORDS are SIMPLICITY, minimalism, ASYMMETRY, BLACK, WHITE AND GOTHIC GLAMOUR. 

 

.business concept

 

 

.how to pay with credit card

.You add the products you want to shop in the shopping cart. the Cart can be found at the top right of the screen and the always available, no matter where you are in our online shop. To make your shopping experience is as safe as possible, we require that you register with personal information.

. Then select CARD as payment methods. the current page will be reloaded and you will be forwarded to an encrypted and secure page with fields to fill in.

.Review the data you enter is correct before you proceed with the purchase!

To make the payment by COD (collect on delivery, Only available for swedish residents);

.Orders made with cod-payment are paid for upon mail delivery. You pick up your package with a paper-certificate (sent to you after your delivery point has been acquired your package) and a valid id-card. When you order to COD, An additional post fee of SEK59 will be charged on each delivery. customers resident in Sweden may use theire personal numbers to obtain address information. review so that the reports are true, complete / amend as necessary and complete your order.

.other payment methods and security information

.ORIMONO.eu handle personal information in accordance with the Swedish Personal Data Act. This means that your information is protected according to the rules regarding processing of data. Payment via our payment partner Certitrade is done by banking standards with SSL technology and 128-bit encryption. Certitrade the highest PCI certification which means maximum security.

.When you choose to pay by invoice, all billing is made through our partner klarna. this service is currently only available to swedish residents. When you choose to pay through invoice, a credit check is made on your personal number. Your personal number is matched with your registered address to the collateral that you are the person you pretend to be. When paying by invoice, an additional fee of 29SEK is placed on your total order. Conditions of payment of the invoice is 14 days. If payment is late payment, a fee of the legislated amount (currently 50SEK) and penalty interest rate of 2% per month + applicable reference rate is issued.

.shipping costs and shipping info

free shipping in europe on all orders over €200

free  worldwide shipping on all orders over €250!

.for other freight, we refer to the tables below;

.shipping to sweden

payment method	fee	shipping	total cost
bank/credit-card	0 sek	129 sek	129 sek
cash on delivery	N/A	N/a	n/a
klarna invoice*	29 sek	129 sek	158 sek
klarna installment*	0 sek**	129 sek	129 sek

*klarna invoice - and installment payments are currently only available to residents in Sweden.

**For klarna installment payments, a cost for one invoice at 29 sek is issued for all monthly purchases, from all stores you have used klarna installment payments as a payment method on. for full details, click here.

.Note: for residents outside of sweden, the only accepted payment method is by debit/credit-card. we accept visa, mastercard and diners.

.shipping in Europe

payment method	fee	shipping	total cost
bank/credit-card	0	€ 15	€ 15
cash on delivery	n/a	n/a	n/a
klarna invoice	n/a	n/a	n/a
klarna installment	n/a	n/a	n/a

.shipping to rest of the world

payment method	fee	shipping	total cost
bank/credit card	0	€ 25	€ 25
cash on delivery	n/a	N/a	N/a
klarna invoice	n/a	n/a	n/a
klarna installment	n/a	N/a	n/a

.transit time

.TRANSIT TIME WITHING EU, 2-5 DAYS. OUTSIDE THE EU, UP TO 8 DAYS.

.TRANSIT TIME NORTH AMERICA, UP TO 9 DAYS. 3-5 DAYS TO MAJOR CITIES. 

.TRANSIT TIME ASIA, UP TO 9 DAYS. 4-6 DAYS TO MAJOR CITIES.

.TRANSIT TIME AUSTRALIA + NZ, UP TO 9 DAYS.

.TRANSIT TIME SOUTH AMERICA + CENTRAL AMERICA, UP TO 9 DAYS.

.returns and exchanges

.ORIMONO.EU HAS A GENEROUS RETURN POLICY. WE KNOW THE IMPORTANCE OF UNDERSTANDING THE MATERIALS AND FIT AND REALIZE THAT PART OF THE EXPERIENCE OF SHOPPING CAN BE LOST WHEN YOU SHOP ONLINE. ORIMONO.EU HAS THEREFORE COMMITTED OURSELVES TO A NUMBER OF WAYS TO ENSURE OUR CUSTOMERS A FULL SHOPPING EXPERIENCE.

.ALL FULL RETAIL ORDERS ARE COVERED BY 14 DAY EXCHANGE OF PRODUCT FROM DELIVERY DATE IN ACCORDANCE WITH THE DISTANCE PURCHASES ACT. IF YOU WISH TO EXCHANGE A PIECE, FREE SHIPPING OF THE EXCHANGED ITEMS IS STILL VALID IF YOUR ORDER VALUE EXCEEDS THE FREE SHIPPING LIMITS FOR YOUR LOCATION. IF NOT, THE COST FOR HAVING A NEW PIECE RE-SENT WILL BE SPLIT 50/50 BETWEEN ORIMONO AND THE BUYER. 

.FOR ITEMS BOUGHT ON SALE, YOU ARE GRANTED THE RIGHT TO RETURN YOUR GOODS WITHIN 3 WORKING DAYS AFTER DELIVERY. IF YOUR ORDER IS NOT RETURNED WITHIN THE ACCEPTED 3 DAYS, YOUR RETURN MAY NOT BE REFUNDED. FREE SHIPPING OF EXCHANGED ITEMS IS STILL VALID IF YOUR ORDER VALUE EXCEEDS THE FREE SHIPPING LIMITS FOR YOUR LOCATION. IF NOT, THE COST FOR HAVING A NEW PIECE RE-SENT WILL BE CHARGED THE BUYER.

.IF YOUR ORDER IS LATE, PLEASE CONTACT US AND WE'LL TRY TO FIND OUT WHAT MAY HAVE HAPPENED WITH YOUR ORDER. YOUR PACKAGE MAY BE STUCK INCUSTOMS, THE DELIVERY ADDRESS MAY BE INCOMPLETE OR THE LIKE MAY OCCUR WHEREUPON ORIMONO.EU OWNS THE RIGHT TO LET 30 WORKING DAYS TO PASS BEFORE TAKING ACTION BY HAVING A NEW ITEM SENT TO YOU OR THAT YOUR ORDER IS CANCELED AND YOU RECEIVE A REFUND. the reason for this period of time is that post offices unfortunatley handle these investigations slowly.

.SHOULD GOODS BE DAMAGED OR FAULTY UPON DELIVERY, PLEASE SEND AN E-MAIL TO CONTACT@ORIMONO.EU THAT DESCRIBES THE PROBLEM AND PLEASE INDICATE WHETHER YOU WANT NEW GOODS OR CANCEL YOUR ORDER. NEW DELIVERY OR REFUND OCCURS AFTER DELIVERY OF THE RETURN GOODS TO ORIMONO. 

.NOTE! IN CASE OF A RETURNED SHIPMENT DUE TO INCOMPLETE OR INCORRECT ADDRESS, YOU WILL BE CHARGED THE SUM OF THE NEW SHIPMENT TO YOUR LOCATION.

.FOR EXCHANGING OR RETURNING OF PRODUCTS, ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION INCLUDING ALL TAGS. IF YOUR ORDER DOES NOT FULFILLS THESE CONDITIONS, YOUR RETURN AND REFUND MAY BE REFUSED..

.ALL RETURNS ARE TO BE SENT TO;

 

ORIMONO.eu

Mulackstrasse 22

10 119 Berlin

Germany

.WHEN YOU RETURN GOODS TO US, YOU SHOULD PREFERABLY USE THE SAME BAG THAT YOU RECEIVE THE GOODS IN. WE STRONGLY RECOMMEND USING INSURED REGISTRED MAIL WHEN SENDING YOUR ITEM BACK TO US. SHOULD GOODS BE LOST IN HANDLING AND YOUR RETURN GOODS ARE NOT INSURED, ORIMONO.EU CANNOT REFUND YOUR ITEMS. ALL RETURNING COSTS ARE ON THE BUYER.

.ORIMONO.EU REFUND YOUR ORDER  IMMEDIATELY AFTER DELIVERY. USUALLY, THE REFUND APPEARS ON YOUR ACCOUNT WITHING A FEW DAYS. NOTE! WITH MOST BANKS, THE REPAYMENT APPEARS ON THE SAME DAY AS THE INITAL PAYMENT. IN EXCEPTIONAL CASES IT MAY TAKE UP TO 30 DAYS FOR REFUND TO BE COMPLETED, WHICH BY LAW IS THE MAXIMUM TIME.
 

.how to shop

.sign up as a customer by clickiing log in at the top right corner of the screen. click "need to register?" and sign up with your e-mail. then click your account to fill in the details of your name and shipping address. if you enter the wrong country, please revise your information and change to the correct information. please note, if you enter the wrong country information, we will cancel the order and refund your money and you will need to correct the information and place your order again. moreover, there is an administrative fee for the refund and handling.

.add the products you want to shop in the shopping cart. the Cart can be found at the top right of the screen and is always available, no matter where you are in our online shop. To make your shopping experience as safe as possible, we require that you register with your personal information.

.when you want to proceed to the checkout, simply click the shopping cart. then select payment method. information about our different payment methods can be found at checkout.

.This page will now be reloaded and you are forwarded to an encrypted and secure page with fields to fill in.

.Review the data you enter before you complete your order!